Batpak Privacy Policy

This Privacy Policy ("Policy") is issued by batpak ("batpak", "we", "us", "our") and applies to all personal data collected through the batpak website and associated services accessible at https://batpak.cam (the "Platform"). It sets out our practices regarding the collection, use, storage, sharing and protection of personal information relating to registered users, visitors and prospective users of the Platform.

Batpak operates as an online betting information and entertainment platform targeting adult users in Pakistan. Given the nature of our services — which involve financial transactions, identity verification and account management — the processing of personal data is an inherent and necessary aspect of Platform operation. We take our data protection responsibilities seriously and are committed to handling your information lawfully, transparently and securely.

By accessing the Platform or registering an Account, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any aspect of this Policy, you must discontinue use of the Platform immediately.

The following definitions apply throughout this Policy:

• "Account" — your registered user account on the Platform.
• "Controller" — the entity that determines the purposes and means of processing personal data. For the purposes of this Policy, batpak is the data controller.
• "Cookies" — small text files placed on your device by the Platform to store browsing preferences, session state and analytical data.
• "KYC" — Know Your Customer. The identity, age and address verification process required for regulatory compliance.
• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, device identifiers, IP address and financial data.
• "Platform" — the batpak website, mobile interface and all associated services at https://batpak.cam.
• "Processing" — any operation performed on personal data, including collection, storage, use, transmission, deletion and any other handling.
• "Processor" — a third party that processes personal data on behalf of batpak under a data-processing agreement.
• "Sensitive Data" — personal data revealing special categories of information such as health data, financial position, or biometric data, which attracts a higher level of protection.
• "You", "User" — any individual who accesses, registers on or uses the Platform.

The categories of personal data batpak collects depend on how you interact with the Platform. The table below summarises the main data categories and their purpose:

3.1 Data You Provide Voluntarily

The majority of personal data we hold is information you directly provide when registering an Account, completing KYC verification, making deposits, contacting support or participating in promotions. Providing accurate and complete information is a condition of Account use.

3.2 Data We Collect Automatically

When you access the Platform, certain technical and usage data is collected automatically through cookies, log files and similar technologies. This includes your IP address, device identifiers, browser information and interaction patterns on the Platform. This data is used primarily for security, fraud detection and Platform performance purposes.

Batpak collects personal data through the following channels:

• Direct interactions: Information you provide when completing registration forms, KYC verification, deposit or withdrawal requests, support enquiries or promotional claim forms on the Platform.
• Automated technologies: Cookies, web beacons, pixel tags and server log files that automatically record technical and usage data when you visit or interact with the Platform.
• Third-party sources: Identity verification agencies, fraud prevention services, payment processors and KYC/AML compliance providers may supply additional data to supplement information you have provided directly. Where such third-party data sources are used, we ensure appropriate data-sharing agreements are in place.
• Public sources: In limited circumstances relating to AML compliance or fraud investigations, batpak may consult publicly available sources such as sanctions lists or publicly accessible identity records.

Batpak processes personal data only where a valid legal basis exists. The applicable legal bases vary depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you, including operating your Account, processing deposits and withdrawals, settling bets and providing customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC identity verification, AML transaction monitoring, record-keeping obligations and responses to lawful requests from law enforcement or regulatory bodies.
• Legitimate interests: Processing that serves batpak's legitimate business interests where those interests are not overridden by your rights. This includes fraud prevention, platform security, responsible gambling monitoring and service improvement analytics.
• Consent: Processing based on your freely given, specific and informed consent — principally for non-essential cookies, certain direct marketing communications, and optional profile personalisation features. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Personal data collected by batpak is used for the following purposes:

6.1 Account Management & Service Delivery

To register and maintain your Account, verify your identity and age, process deposits and withdrawals, settle bets and casino game outcomes, manage bonuses and promotions, and provide access to all Platform features available to verified account holders.

6.2 Compliance & Fraud Prevention

To fulfil KYC and AML obligations, screen against sanctions lists, detect and investigate fraudulent activity, prevent multi-accounting, monitor for suspicious transaction patterns, and respond to requests from law enforcement or regulatory bodies as required by applicable law.

6.3 Responsible Gambling

To monitor account activity for signs of problem gambling behaviour, enforce deposit and loss limits set by the user, apply cooling-off periods and self-exclusion restrictions, and communicate responsible gambling resources where appropriate. This processing is carried out in the interests of player welfare and is considered a legitimate interest of batpak.

6.4 Customer Support

To respond to your support enquiries, resolve complaints, provide transaction assistance, and maintain records of support interactions for quality assurance and dispute resolution purposes.

6.5 Platform Improvement & Analytics

To analyse aggregate usage patterns, identify technical issues, improve Platform performance, develop new features and optimise the user experience. Where analytics rely on individual-level data, appropriate safeguards including pseudonymisation are applied.

6.6 Marketing Communications

Where you have provided consent, we may send you promotional communications about batpak offers, tournaments and new Platform features. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in any communication or by contacting support. Unsubscribing from marketing does not affect transactional or service communications which are necessary for Account operation.

Batpak does not sell, rent or trade your personal data to third parties for their own commercial purposes. Data sharing occurs only in the following circumstances:

7.1 Service Providers & Processors

We share data with carefully selected third-party service providers who process data on our behalf under binding data-processing agreements. These include payment processing providers, identity verification and KYC services, cloud hosting infrastructure providers, customer support platform operators, and analytics service providers. All processors are required to implement appropriate security measures and process data only as instructed by batpak.

7.2 Legal & Regulatory Disclosure

We may disclose personal data where required by law, court order, regulatory directive or a lawful request from a law enforcement authority. Where permitted by law, we will notify you of such requests in advance. Batpak may also disclose data where necessary to protect the rights, property or safety of batpak, its users or third parties.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of batpak's business, personal data held by batpak may be transferred to the acquiring entity. You will be notified of any such transfer and of any material change in data-processing practices that results from it.

7.4 Aggregate & Anonymised Data

Batpak may share aggregate, anonymised or pseudonymised data — from which individual users cannot be identified — with business partners, analytics providers or for industry research purposes. This does not constitute sharing of personal data.

8.1 What We Use

Batpak uses cookies, web beacons and similar technologies to operate the Platform and improve your experience. These technologies allow us to remember your session, apply your preferences, analyse traffic patterns and detect fraudulent access attempts.

8.2 Types of Cookies

• Strictly Necessary Cookies: Essential for Platform operation, including session management, authentication and security. These cannot be disabled without affecting core functionality.
• Functional Cookies: Remember your preferences such as language settings, interface layout and notification choices. Disabling these may reduce your Platform experience quality.
• Analytics Cookies: Collect anonymised data about how users interact with the Platform, helping us identify performance issues and usage patterns. These require your consent.
• Marketing Cookies: Used to deliver relevant promotional content based on your Platform activity and interests. These require your explicit consent and can be withdrawn at any time.

8.3 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to view, delete and block cookies from specific sites. Note that disabling strictly necessary cookies will impair Platform functionality. For detailed guidance on managing cookies in major browsers, refer to your browser's help documentation.

Batpak retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to defend against legal claims. The following general retention principles apply:

• Active Account data: Retained for the duration of the Account relationship and for a minimum period thereafter as required by applicable AML, tax or gaming regulatory obligations.
• KYC and identity documents: Retained for a minimum of five years following Account closure or the completion of the relevant transaction, as commonly required by AML regulations in gaming-regulated jurisdictions.
• Transaction records: Retained for a minimum of five years to comply with financial record-keeping obligations and to support dispute resolution.
• Support communications: Retained for a period sufficient to resolve outstanding disputes or complaints, and for quality assurance purposes, generally not exceeding three years after the last interaction.
• Marketing consent records: Retained for the duration of the consent plus a reasonable period to demonstrate compliance with consent management obligations.
• Technical and usage data: Typically retained in identifiable form for up to twelve months; thereafter retained in anonymised or aggregate form only.

Upon the expiry of applicable retention periods, personal data is securely deleted, destroyed or irreversibly anonymised.

Batpak's Platform infrastructure and service providers may be located in jurisdictions outside Pakistan. Where personal data is transferred to a country that does not provide a level of data protection equivalent to the jurisdiction in which the Platform is licensed, batpak will implement appropriate safeguards to protect your data. These safeguards may include standard contractual clauses, binding corporate rules or other legally recognised transfer mechanisms.

By using the Platform and providing your personal data, you acknowledge that your data may be transferred to, stored in and processed in countries outside Pakistan, including countries whose data protection laws may differ from Pakistani law. We take all reasonable steps to ensure that any such transfers are conducted securely and in accordance with this Policy.

Subject to applicable law and the specific circumstances of your request, you may have the following rights in relation to your personal data held by batpak:

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held about you. For certain data, such as your registered name or date of birth, corrections may require supporting documentary evidence.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and there are no overriding legitimate grounds. This right is subject to legal and regulatory retention obligations that may require continued data retention.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances, such as during the resolution of an accuracy dispute or pending a decision on your objection to processing.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request receipt of your personal data in a structured, commonly used and machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling, and to direct marketing processing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact batpak customer support with a clear description of your request and sufficient information to verify your identity. Requests will be processed within a reasonable timeframe in accordance with applicable law.

The Platform is strictly for adults aged 18 years and over — or the higher minimum age required by the operator or the jurisdiction in which you reside. Batpak does not knowingly collect personal data from any individual under the applicable minimum age. If you are a parent or guardian and believe that a minor has provided personal data to batpak, please contact us immediately at [email protected] and we will take prompt steps to delete the relevant data and close any associated Account.

Batpak employs age verification controls as part of its KYC process and reserves the right to suspend any Account where there are reasonable grounds to suspect that the account holder does not meet the minimum age requirement.

Batpak implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• HTTPS/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Role-based access controls limiting staff access to personal data to those with a documented operational need.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Fraud detection and anomaly monitoring systems operating on transaction and account data.
• Staff training on data protection obligations and security protocols.
• Incident response procedures to detect, contain and notify affected parties in the event of a data breach, in accordance with applicable legal notification obligations.

While batpak takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system is entirely secure. You are responsible for keeping your Account credentials confidential and for notifying us promptly if you suspect any unauthorised access to your Account.

The Platform may, on occasion, contain references to or context about third-party services — for example, in guides discussing payment methods familiar to Pakistani users such as Easypaisa or JazzCash, or in sports content referencing leagues such as the PSL or ICC tournaments. These references are purely contextual and do not constitute endorsement or affiliation.

Where the Platform contains any links to external websites or services, those sites operate independently of batpak and are governed by their own privacy policies. Batpak accepts no responsibility or liability for the privacy practices or content of any third-party website. You access any third-party site at your own risk and are advised to review the applicable privacy policy before providing personal data to any external service.

Batpak reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a significant change in the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — we will notify registered users via email or a prominent on-Platform notice prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the Platform after any revision to this Policy constitutes acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the Platform and close your Account.

We recommend reviewing this Policy periodically to remain informed of our current data-handling practices.

If you have any questions, concerns or requests regarding this Privacy Policy or the way batpak processes your personal data, please contact our support team. All privacy-related enquiries are handled in English. We aim to respond to all privacy requests within a reasonable timeframe.

Contact email (plain text — not a clickable link):

When submitting a privacy-related enquiry or data rights request, please include your registered username, the nature of your request and any relevant reference numbers. This allows our team to locate your data efficiently and process your request without unnecessary delay.

For matters relating to responsible gambling, self-exclusion or account limit tools, please visit our Responsible Gambling page. For broader platform terms, please refer to our Terms & Conditions.